Pretty Face Esthetics + Spa

Deposits: A deposit is required at the time of booking to secure your appointment. Your appointment is not confirmed until the deposit is received. All deposits are non-refundable, but may be transferred *one time* if you reschedule within 24–48 hours of your appointment. Payment Options: •Zelle • Website: Pay through the booking link provided in confirmation text or email. Grace Period: A 15-minute grace period is provided as a courtesy. -However, this time will be deducted from your scheduled service to ensure appointments run on time. • Arrivals beyond 15 minutes will result in automatic cancellation. No exceptions. Cancellations: We require 24–48 hours’ notice for all cancellations. This courtesy allows us to offer your appointment time to another guest on our waiting list. Rescheduling: Appointments may be rescheduled within 48 hours of cancellation to transfer your deposit to the new date. • After 48 hours, the deposit will be forfeited. Same-Day Cancellations: Same-day cancellations are subject to a 50% service fee. No-Call / No-Show Policy: Clients who do not attend their scheduled appointment and fail to provide notice 24-48 hours prior to appointment will be charged 50% of the service total. • All future appointments must be scheduled by phone or email-online only. (Online booking access will be revoked). • Full payment will be required at the time of booking. Deposits & Prepaid Services: No-call/no-show appointments will result in the forfeiture of the deposit. Any prepaid service will also be forfeited and must be repurchased if the client is approved for a rescheduled appointment. Professional Conduct: Any inappropriate, disrespectful, or suggestive behavior will result in the immediate termination of service and may lead to permanent denial of future appointments. No Refunds.